Packaged Offer
Field Service Workforce
Certified installation and field service engineers for equipment OEMs.
Who is it for?
- Semiconductor equipment makers with a growing install base in India
- Test and inspection equipment companies
- Materials, gas and chemical suppliers supporting fabs and OSATs
What's included?
- Service workforce plan tied to your install base and service commitments
- Experienced field service engineers mobilised for early installs
- Local engineers and technicians trained on your tools and certified
- Direct hire or managed field-service teams
How it works
How does the Field Service Workforce work?
- Step 1
Plan the service workforce
Map your install base, tools, response commitments and the roles needed to support them.
- Step 2
Mobilise experienced engineers
Bring in experienced service engineers to cover early installs and critical customers.
- Step 3
Build the local team
Train local engineers and technicians on your tools through a client-defined programme.
- Step 4
Certify
Assess and certify engineers against your service standards.
- Step 5
Deploy
Deploy as direct hires or as managed field-service teams close to your customers.
What you get
- Service engineers in place as your install base grows
- A certified local team trained on your tools
- Flexible direct-hire or managed models
FAQs
Common questions
Which roles does the Field Service Workforce cover?
It covers field service engineers, installation and hook-up technicians, applications engineers and customer support engineers. Roles are defined against your tools and service model.
Can you train engineers on our specific tools?
Yes. We build a client-defined programme around your equipment and service procedures, and practical training uses real tools wherever possible.
Do you offer managed field-service teams?
Yes. Engineers can join your payroll directly or be deployed and managed by us as a field-service team.
Can you support early installs before a local team exists?
Yes. We can mobilise experienced service engineers for early installs while the local team is built and certified.
Build the service workforce behind your install base.
Tell us your install base, tools and service commitments. We'll plan the service workforce to support them.